Sockeye Cycle Co. retains the right to cancel a tour for any reason, in which case the customer will receive a full refund.

For day tour and rental reservations cancelled by the customer:

*Tours cancelled more than 7 days before the activity will receive a full refund, minus 5% to cover booking and processing fees.

*Tours cancelled more than 48 hours, but less than 7 days before the activity will receive a refund of 50% of the total payment.

*Refunds are not available for tours cancelled within 48 hours of the activity.

For multiday tour and rental reservations: a $500 deposit is required to reserve space on the tour with the full balance due 60 days before the start of the activity. For multiday tour and rental reservations cancelled by the customer:

*Tours cancelled more than 60 days before the activity will receive a full refund of the deposit, minus 5% to cover booking and processing fees.

*Tours cancelled more than 14 days, but less than 60 days before the activity will receive a refund of 50% of the total payment.

*Refunds are not available for tours cancelled within 14 days of the start of the activity.


Notes:

Guests traveling on a cruise ship or other form of transportation that is delayed or cancelled due to weather will be re-booked if possible or will be fully refunded.

Tours operate rain or shine but may be cancelled for extreme weather. Note that most of our tours take place in a temperate rainforest environment where overcast skies, fog, wind, and rain are all common. Tours will generally operate in normal wind and rain conditions and are only cancelled when weather conditions create a safety issue. If Sockeye Cycle is operating a tour, a weather-related refund is not available.

For rental reservations, weather related cancellations are available only if tour operations are also cancelled.